Frequently Asked Questions
What is a Skylight?
A beautiful and affordable photo frame that allows you to remotely send photos from your phone or computer directly onto your loved one's frame.
What kind of warranty do you provide?
Enjoy peace of mind with a 30-day money-back guarantee.
Is Skylight only for Grandma?
Grandma is just the beginning. You could gift Skylight to parents, kids, siblings, friends, your significant other ... or yourself.
How do I get my photos onto (and off of) a Skylight?
Each Skylight uses a dedicated email address (e.g., Grandma@ourskylight.com). You, and your whole family, can send pictures to the frame by email using a computer, but you can also send pictures from your phone right after taking them. All this makes Skylight a great sharing companion when you are on-the-go. Photos can be removed from your Skylight by following on-screen instructions
Do you need an Internet connection to use Skylight?
Yes, Skylight needs a WiFi connection at all times to operate and allow the user to interact with the photos.
Is there any cost beyond the price of the Skylight itself?
No! Once you buy your Skylight frame, there is no monthly subscription fee or any additional cost.
Do photos appear on Skylight as a slideshow? How do new photos appear?
Yes, photos appear as a slideshow on Skylight. You can always freeze it on a specific photo that you like though. When new photos appear, Skylight displays those photos before continuing with the slideshow. Skylight also displays a large "New Photos Have Arrived" button on the touch-screen, which your loved one can tap to see the newest photos.
Is my Skylight email secure - how do you protect against spam?
You control the dissemination of your Skylight email address. We would never sell or disseminate your email information. In addition, we are able, upon request, to limit who can send pictures to your Skylight (Whitelisting), or block specific offending email addresses (Blacklisting).
Does Skylight run on battery power?
No. Skylight needs to be plugged in to an electrical outlet to work.
Does Skylight work internationally?
Yes! We are shipping internationally, and all you need is a working Wi-Fi connection and an electrical plug adapter to match your country’s style of electrical outlet. Please note that the adapter is NOT included, and unfortunately, we do not sell it in our store. You will need to procure an adapter separately.
How many photos can Skylight hold? What happens when you run out of space?
There is about 2.6GB of memory available for pictures. Your frame will hold about 1,000 pictures. You can easily delete photos using the "Delete" feature on our touch-screen interface. Or, when Skylight runs out of room, it will automatically replace your oldest photos with new ones as they come in.
What happens after I send a picture to Skylight?
When you email a picture to a Skylight, our email server will hold the picture only until it is downloaded. As soon as the picture is downloaded to Skylight, the picture is removed from our servers.
How does a unique Skylight email address get assigned to a particular frame?
When you receive your frame, you will be directed to the webpage where you will create a unique Skylight email address for each of the Skylights you purchased. Our system will check that the unique address you request is available, and will generate an activation code. Once you receive your Skylight frame, simply enter the activation code for the unique email address you want on that frame and voila! your Skylight is now connected to its unique email address.
What if I need to create my Skylight email address in advance?
If you'd like to create a Skylight email in advance, just email us at firstname.lastname@example.org.
How do I get help or support?
Please email us at email@example.com.