Skylight

Customer Experience Representative

We are looking for a Customer Experience Representative to join our LA team. If you enjoy helping others and working in a startup environment, this is for you.

Skylight is growing and so is our customer base. This role will work directly with our Customer Experience Manager to assist customers via phone, live chat and email.

The right candidate is...

• A people person with great communication skills. You love talking with new people, helping them solve their problems, and leaving them with a smile on their face.
• Highly detail-oriented and a problem solver, with a love for technology. Some of our customers’ questions are puzzles that you need to think deeply on to figure out.
• A patient person who enjoys helping others. You will help our customers (including some less tech-savvy ones) learn about and use our product.

This is a great role for someone who is entrepreneurial and passionate about helping others. We are a small team, and the right person will have an opportunity to make an enormous impact and rise within the organization.

Requirements:
• 1-3 years of customer service work experience (call center, restaurant, retail, etc.)
• Empathetic, organized, and people-oriented.
• Self-motivated and with great problem-solving skills.
• Excellent listener with strong written and verbal communication skills (you should be able to communicate with customer via email, live chat and phone).
• Patience and ability to spend time with customers identifying and solving tech issues.
• Ambitious - you want your next move to be a career-defining moment you can be proud of and grow with the company.

Responsibilities:
• Interact with customers via email, phone, and live chat to help solve issues.

• Handle escalations and urgent tickets.
- Triage incoming support issues, accurately diagnose them, and escalate bugs to the Customer Service manager. 
- Maintain a deep understanding of the customer experience by identifying and resolving potential issues before they become larger problems.
• Assist the Customer Service manager in other operational tasks.

To apply, please send your resume to andrea@skylightframe.com